Part 1 of 5 Tips for a Successful Client Relationship Management
Are you having a hard time when a client instructs you many or even a pile of tasks all at once? Who isn’t, right?
In times like this, you should know how you can handle the huge load that landed on your plate. Oftentimes, when we have so many tasks, we tend to not finish them on time. In worse case scenarios, we may even overlook some of those tasks.
You can do something to avoid these scenarios. That’s what we’re going to delve in deeper in this post. We will tackle the proper handling of clients’ requests.
2 Things to Remember in Handling Clients’ Requests
Whether we want it or not, we can’t avoid receiving requests from our clients from time to time. The best thing to do in these circumstances is to learn how to deal with it.
Always remember to be calm and stay focused when clients call you to order many tasks. Having a focused mind will make sure you are able to take note all their orders.
Once you learn how to handle requests, you’ll start earning the trust of your clients. Especially when you’re able to deliver the outputs that they need from you. This is important in client relationship management: earning your client’s trust.
Follow-up on the Client
When your client piles up tasks on your desk, this may cause you not to catch up and record each assignment. If this happens, you’ll disappoint a client for being unable to finish all required tasks. This can possibly result in not having a second batch of orders from that client.
To prevent this scenario from happening, it helps to follow up with your client. A good way to do this is by sending them a message that enumerates all the tasks given. This is to confirm whether you’re able to catch every order that they gave. You can also use that opportunity to inform your client about the day you can finish the deliverable.
To serve as an example, here is a letter or note that you can send to the client:
Good day, Ms./Mr. Client,
This note is to confirm all the tasks that we received this week. Please see whether we are able to take note of everything. If not, please reply to us for the other missed tasks:
- first task
- second task
- third task
- fourth task
- fifth task
From this list that we’re able to take note, we estimate that we can submit to you the deliverables by Monday. Urgent tasks will be delivered sooner than other tasks according to the specified required date.
Following up on your client implies that you care about being able to deliver all the outputs to the client. This will, in turn, earn their trust little by little.
Inform Client if You Can’t Deliver on Their Required Time
If you predicted that you won’t be able to deliver the outputs on time, tell the client.
You can say it through a note. First, tell them that you already received the request. Then, state the day you think you can deliver the outputs that the clients request you.
If you’re eager to impress your clients by being always on time, the opposite may still happen. When there’s a conflict with the deadline, inform the client right away. This is so the client can adjust the deadline according to the time convenient to both parties.
On the brighter side, setting up a deadline for yourself pushes you to focus on that task over others on your plate. This will help you to do more tasks at a given time. Since you’ll be able to focus on tasks which you should finish before the scheduled deadline.
We discussed how to handle client requests on today’s topic. Learning how to handle a huge pile of clients’ requests will help you in building up your client’s trust in you.
Focus at all times especially when clients give you tasks so you can take note of all them. Also, it’s important to tell your clients whether you can make it on their deadline or not, as soon as possible. Don’t hesitate to inform the client about it so there can be adjustments made for the deadline.
In earning your client’s trust, proper handling of client’s request is just the beginning of doing it. There are still other ways to do that to earn their trust and respect.
This is what we’ll tackle on the next part of this series. Don’t miss it!
Photo Credits: Wright Brothers, Red Dot Blog